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ONLINE DISPUTE RESOLUTION (ODR)
Why Online Dispute Resolution?
With the EU Regulation on Online Dispute Resolution for consumer rights, an online component has been added to Alternative Dispute Resolution (ADR).
The purpose of the Regulation, as stated in Article 1, is to "contribute to the proper functioning of the internal market, in particular the digital single market, by establishing an online platform for the resolution of disputes between consumers and traders" (the 'ODR platform').
Advantages for Businesses in South Tyrol?
Agreement between the Chamber of Commerce and the Consumer Protection Center
What Information Should an Online Store Have?
EU Regulation No. 524/2013
How Does It Work in Practice?
Step 1) Internal management of complaints
Step 2) ADR/ODR for conciliation
Step 3) other ADR avenues or judicial route
Interesting Links
European Consumer Center, Bolzano office:
www.euroconsumatori.org
European Consumer Centers Network (ECC-Net):
https://commission.europa.eu/index_en
Consumer Code (D.Lg. 206/2005):
https://www.codicedelconsumo.it/Codice_del_consumo_english_version.pdf
European Commission's ODR platform:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Risolvionline Online Mediation Procedure:
https://www.risolvionline.com/index_en.html
Competition and Market Authority (Antitrust):
https://en.agcm.it/en/
We Offer Free Consultation
We Offer Free Consultation
Customer proximity, competent advice, and service are the values we pay special attention to at Trendstudio. We want you to get exactly what you desire.
Our support hours: Mon - Fri: 8:00 - 17:00
Trendstudio
Andreas Hoferstrasse 5
I - 39100 Bolzano, South Tyrol
Phone: +39 0471 975124
Email: info@trendstudio.it
ONLINE DISPUTE
RESOLUTION (ODR)
Online Dispute Resolution in South Tyrol
Alternative Dispute Resolution (ADR) refers to methods of resolving disputes other than state judicial proceedings.
They are often described as structured methods of dispute resolution, where an outcome is achieved with the help of a third party, although it is not legally binding.
ADR aims to address the inflexibility of the state judicial process, achieve a fairer outcome for the involved parties, and restore legal peace.
Online Dispute Resolution
With the EU regulation on online dispute resolution for consumer rights, ADR has been integrated with an online component. The purpose of the regulation, according to Art. 1, is: "...to contribute to the smooth functioning of the internal market, in particular of its digital dimension, by achieving a high level of consumer protection through the establishment of a European online dispute resolution platform (hereinafter 'ODR platform') which allows for the out-of-court resolution of disputes between consumers and traders which stems from online sales or service contracts."
Legal Provisions
European Union